What Information We Collect

We collect different types of information depending on how you use our services. Most of this comes directly from you when you reach out or sign up.

Personal Details

When you contact us or register for our services, we typically collect:

• Your name and business role
• Email address and phone number
• Business name and ABN if applicable
• Location information (usually just your city or region)

Financial Information

For our financial analysis work, we might need access to certain business data. This could include revenue figures, expense categories, or other financial metrics you choose to share. We never ask for banking passwords or personal account credentials.

Technical Data

Like most websites, we automatically collect some technical information when you visit. This includes your IP address, browser type, and how you navigate through our site. We use this to improve the user experience and spot any technical issues.

How We Use Your Information

We're pretty straightforward about this. Here's what we actually do with the information you provide:

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption and access controls to keep everything safe.

Our team members only access your data when necessary for delivering services. We maintain detailed logs of who accesses what and when. Regular security audits happen throughout the year to catch any potential vulnerabilities.

How Long We Keep Your Data

Active client information stays in our systems for as long as we're working together, plus an additional seven years afterwards. This aligns with Australian tax record requirements.

If you've just made an inquiry without becoming a client, we keep your contact details for about two years. After that, they're automatically deleted unless you've asked to stay on our mailing list.

Your Rights and Choices

You have significant control over your personal information. Here's what you can do:

Access Your Information

You can request a copy of all personal data we hold about you. We'll provide this within 30 days, usually much faster. There's no charge for a standard request, though we might ask for a reasonable fee if you're requesting extensive records repeatedly.

Correction and Updates

Found something outdated or incorrect? Just let us know. We'll update it promptly. You can also log into your client portal (if applicable) to update basic details yourself.

Deletion Requests

You can ask us to delete your information, subject to some limitations. We might need to keep certain records for legal compliance, particularly around financial services regulations. But we'll delete everything we're legally able to.

Marketing Preferences

Don't want our occasional industry updates? No problem. Every email we send includes an unsubscribe link. Click it once and you're off the list. This doesn't affect service-related communications if you're an active client.

Sharing and Disclosure

We keep your information pretty close to our chest. But there are a few situations where we might share it:

Service Providers

We work with a small number of trusted third parties who help us run our business. This might include our email service provider, accounting software, or secure file storage. These providers are contractually bound to protect your data and can only use it for the specific purposes we've outlined.

Legal Requirements

If we're legally required to disclose information (like a court order or regulatory investigation), we will. But we'll always verify the legitimacy of such requests and, where possible, notify you first.

Business Transitions

In the unlikely event that PulseWaveCore is acquired or merges with another company, your information would be part of the transferred assets. We'd notify you beforehand and ensure the new entity maintains equivalent privacy protections.

Cookies and Tracking

Our website uses cookies, but we keep it minimal. Essential cookies help the site function properly. Analytics cookies tell us things like how many people visited and which pages they looked at.

We don't use advertising cookies or cross-site tracking. Your browser settings let you block cookies entirely, though some site features might not work as smoothly.

International Data Transfers

We primarily serve Australian businesses and keep data within Australia. However, some of our service providers (like email platforms) might have servers overseas, typically in the US or EU.

When data does cross borders, we ensure appropriate safeguards are in place. This means contractual protections and verification that recipient countries have adequate privacy laws.

Children's Privacy

Our services are designed for business professionals. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently collected such information, we'll delete it promptly.

Changes to This Policy

We review this privacy policy annually and update it when our practices change. The date at the top shows when we last revised it.

For minor clarifications, we'll just update the document. For significant changes that affect how we handle your data, we'll email active clients directly and post a notice on our website for at least 30 days.

Making a Complaint

If you're concerned about how we've handled your information, please contact us first. We take complaints seriously and will investigate thoroughly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner. They're the independent authority overseeing privacy matters in Australia.

• Website: oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001