Refund Policy
We believe in transparency and fairness when it comes to our financial analysis programs and services
Last Updated: February 2025 | Effective immediately for all new enrollments
Our Commitment to You
At PulseWaveCore, we're genuinely committed to delivering quality financial analysis education that supports your business decision-making journey. We've structured our refund policy to be straightforward and fair.
This policy applies to all educational programs, workshops, and digital materials purchased through our platform. We want you to feel confident in your investment, and we're here to address any concerns you might have along the way.
14-Day Window
- Full refund available within 14 days of purchase
- Applies to program enrollments starting September 2025 or later
- Must have accessed less than 25% of course materials
- No questions asked if criteria met
Partial Refund Options
- Available between days 15-30 after purchase
- Prorated based on materials accessed
- Deduction for completed modules applies
- Processing time typically 5-7 business days
Special Circumstances
- Medical emergencies considered on case basis
- Technical issues preventing access reviewed individually
- Program cancellations result in full refund
- Documentation may be required
How the Refund Process Works
Submit Your Request
Send an email to info@pulsewavecore.com with your enrollment details and reason for the refund. Include your order number and the name of the program you purchased.
Initial Review
Our team will review your request within 48 hours. We'll check your enrollment date, material access, and verify eligibility against our policy criteria.
Confirmation
You'll receive an email confirming whether your refund has been approved. If approved, we'll outline the amount and expected processing timeline.
Processing
Approved refunds are processed within 5-7 business days. The funds will return to your original payment method. Bank processing may take an additional 3-5 days.
Common Refund Scenarios
Changed Your Mind Early
If you've enrolled but realized the program isn't quite what you expected within the first two weeks, and you haven't dived too deep into the materials yet, you're likely eligible for a full refund. Just reach out before the 14-day mark.
Technical Difficulties
Sometimes our platform doesn't play nicely with certain systems. If you've experienced persistent technical issues that prevented you from accessing content, let us know. We'll work to resolve the issue first, but if we can't fix it, we'll discuss refund options.
Program Not As Described
We strive for accuracy in our course descriptions. If you feel the content significantly differs from what was advertised, contact us within 21 days. We'll review the situation and work toward a fair resolution.
Completed Majority of Content
If you've accessed more than 75% of the program materials, refunds typically aren't available. You've received most of the value we've promised. However, if there's an exceptional circumstance, we're willing to discuss it.
Duplicate Purchase
Accidentally enrolled twice? It happens. Contact us immediately, and we'll refund the duplicate charge in full, usually within 3-5 business days.
Payment Method Processing
Credit Card
Refunds appear within 5-10 business days depending on your card issuer
Debit Card
Processing typically takes 5-7 business days to reflect in your account
Bank Transfer
Direct bank refunds process within 7-10 business days
Important Things to Know
- Downloadable resources and materials accessed cannot be returned once downloaded
- Certificate programs have different refund terms due to credentialing requirements
- Group or corporate enrollments follow separate refund guidelines
- Sale or promotional pricing may affect refund calculations
- Refund requests after 30 days are evaluated on a strictly case-by-case basis
- Access to course materials will be revoked once refund is processed
- Multiple refund requests may affect future enrollment eligibility
Questions About Refunds?
We're here to help clarify anything about our refund policy. Every situation is a bit different, and we believe in talking through concerns rather than hiding behind fine print.